Upon placing your order, you will receive a confirmation email and voucher that serves as proof of purchase. To collect your ferry ticket, you must present a printed or digital copy of the email or voucher to Atienza at the ticketing counter.

Please note that all bookings are non-refundable. However, changes to your booking can be made free of charge up to 8 days prior to your scheduled travel date.

Seat allocation will be on a first-come, first-served basis.

There are no strict restrictions on your baggage and no weight limit. However, if you have special requirements for your luggage or sports equipment, please inform us before booking.

In the event that a trip is canceled due to bad weather conditions, technical issues, or other circumstances beyond our control (force majeure), we will either reschedule your trip for the next day at no additional cost or offer you a full refund. If you choose not to travel the following day, please return your boarding ticket to the Atienza office at the port. Failure to do so may result in the refund being withheld. To request a refund, please submit a claim via email to info@travel-palawan.com within 5 days of cancellation. Please note that claims received after this period cannot be considered, regardless of the reason. We do not provide compensation for additional costs incurred as a result of the cancellation (such as lodging, meals, flights, etc.). If you have travel insurance, you may be able to claim reimbursement for these expenses. We recommend obtaining travel insurance before your trip to Palawan to cover unforeseen delays or expenses due to adverse weather conditions or other circumstances beyond your control.

Last minute bookings must be made by phone or email only, if made on the same day or 3 days before the trip.