By placing a booking online on this website or offline with our organization, you agree to the followings terms and conditions:
1. Booking process
Immediately after submitting your reservation, you will receive a Booking Confirmation Order by email.
If your booking is accepted, a Voucher will be sent to you via email. The voucher will serve as your proof of purchase. You must provide the voucher to the appropriate service provider in order to redeem your tour, ticket, or package. Your reservation cannot be honored or redeemed without presenting a valid voucher.
In the event a travel product booked by you is not available, we will either refund you in full or suggest you an alternative travel product of similar pricing.
If you do not receive the automatic Booking Confirmation message within a few minutes after submitting payment, please check your Junk email folder just in case the confirmation email got delivered there instead of your inbox. If so, select the confirmation message and click Not Junk, which will allow future messages to get through.
If the Booking Confirmation message is not your in Junk email folder, please send us an email immediately at email@example.com. If we do not hear from you, we will assume that you have received the Booking Confirmation message and Voucher.
2. Pricing disclaimer
Whilst we try and ensure that all details, descriptions and prices which appear on this website are accurate, errors may occur. If we discover an error in the price of any travel products which you have booked we will inform you of this as soon as possible and give you the option of reconfirming your booking at the correct price or cancelling it. If we are unable to contact, you we will treat the booking as cancelled. If you cancel and you have already paid for the travel products, you will receive a full refund.
We reserve the right to make changes and updates to any information contained within this site without prior notice.
3. Events beyond our control
We reserve the right to make amendment including altering, postponing and cancelling the tour/transfer due to unforeseeable or unavoidable events beyond our control. These include: war, threat of war, riot, civil disobedience, government action, terrorist activity, natural or industrial disaster, fire, adverse weather conditions, level of water in rivers or floods, technical or maintenance problems and closure of airports.
Except where otherwise expressly stated in these terms and conditions we regret that we cannot accept liability or pay any compensation where the performance of our contractual obligations is prevented or affected by reason of such events beyond our control.
4. Weather conditions
Under no circumstances can we be held responsible for weather conditions. We accept no responsibility for weather conditions that may affect the delivery and implementation of the itinerary.
Some of the travel products or services on this website are provided by third party suppliers of travel products or services, which we have contracted with. When we are acting as an agent we have no liability in respect of the supply of any element of your booking, including any liability for illness, personal injury, death or loss of any kind, delay and inconvenience caused directly or indirectly by any provider of travel services or products or by other third parties.
Any claim must be brought against the relevant supplier of the travel services or products and where refunds are due to you from third party supplier of travel products or services, we will provide reasonable assistance to you in claiming such funds from them.
6. Travel insurance
We strongly recommend that you do not travel without adequate travel insurance for your own protection and peace of mind. It is your responsibility to ensure that you purchase adequate travel insurance for your needs.
We reserve the right to change the boat/vehicle type, capacity without notice.
We reserve the right to reroute or change the order of the visits of any tours and to make any changes to the pick-up time.
No refund will be given for such substitutions or changes.
8. Claims, complaints, and request a refund
If you have a problem during your holiday it is of the utmost importance that you immediately bring it to the attention of the relevant person (for example the hotel manager, the tour guide, the driver) who will do their best to put things right. If your complaint is not resolved, you should contact our office to advise us of the problem so that we may endeavour to resolve it.
However, should a problem remain unresolved, a complaint should be made in writing within 30 days of your return home. We will not accept any liability for claims received after this period.
Our organization may issue a full or partial refund under certain circumstances:
In order to claim the refund, you must send an email to firstname.lastname@example.org and specify your name and booking number.
Refund requests must be received within 30 days from the date of tour/transfer Beyond that, we will no longer entertain such requests.
9. Travel requirements
It is your responsibility to obtain a visa (where required) and other relevant travel document at your own costs. You must be in possession of a valid passport required for entry, departure and travel through each destination point along the itinerary of the tour, (your passport must be valid 6 months after your return date), and be in possession all visas, permits and certificates including vaccination certificates, insurance policies, required for the whole of the journey.
Any information or advice given by us regarding visas, vaccinations, climate, clothing, baggage, special equipment, etc. is purely advisory, provided as a courtesy and we are not responsible for any errors or omissions as to the information provided.
Every effort is made to ensure the accuracy of vouchers and other travel documents at time of going to issue, however we can not be held responsible for typographical errors, or errors arising from unforeseen circumstances.
It is your responsibility to ensure that all of the details on your travel documents are correct and to bring to our attention any error or discrepancy immediately.
In order to make your booking and ensure that your travel arrangements run smoothly, and in accordance with your requirements, we need to use the information that you provide and pass this onto suppliers. This information may include your name, address, age, passport number and any special needs, disabilities, dietary requirements etc.
12. Photography and testimonials
Any likeness or image of you secured or taken on any of our tour may be used by us for bona fide promotional or marketing purposes, including without limitation promotional materials of any kind such as brochures, slides, video shows or the internet. We may also use any written feedback for promotional purposes as detailed above.
13. Personal belonging
Luggage and personal belongings are yours and your party’s responsibility. Do not leave personal belongings unattended even for a minute, in the vehicles. We are not responsible for any loss, theft or damage to baggage or personal belongings during the tour/transfer.
Please ensure that small items such as mobile phones, purses and wallets are accounted for before the vehicle departs. We can not guarantee that once the driver has left you, that they will be able to return items left in the vehicle to you immediately. If an item has been left at the hotel then you can call the hotel and provide them with your home address along with their credit/debit card details so the hotel can arrange for the items to be returned to your home address.
14. Cancellation by the traveler
You can cancel your booking free of charge within 24 hours after you have placed it. After 24 hours, if you cancel part or all of your booking, cancellation fees will apply.
Cancellation will be effective only when we receive a written confirmation of cancellation (please send an email to email@example.com).
Depending on the reason for cancellation, you may be able to reclaim these cancellation fees under your insurance policy.
CANCELLATION POLICY FOR DAY TRIPS /TRANSFERS:
Free cancellation up to 48 hours prior to the date of the booked tour/transfer
Less than 48 hours notice and no-shows: Non-refundable
CANCELLATION POLICY FOR TOUR PACKAGES WITH HOTELS
This may vary depending on hotel policy and special offers
7 days before departure date = Non-refundable
8-10 days prior to departure date = 20% of the amount will be refunded
11-14 days prior to departure date = 45% of the amount will be refunded
15 or more days prior to departure date 65% = of the amount will be refunded
CANCELLATION POLICY FAST FERRY:
Cancellation within 7 days prior to departure date = Non refundable
Cancellation within 8 days or more before the departure date = 80% of the payment will be refunded
AMENDMENT FEES FOR FAST FERRY & TRANSFER:
Any change to a reservation 7 days prior to the departure date is subject to a minimum change fee of PHP 300 (per change).
Changes can be made free of charge up to 8 days prior to travel date.
Refunds will be issued within 5-15 business days from the date of cancellation.
What can not be refunded:
Certain travel arrangements cannot be changed once a reservation has been made, and requests for changes may be subject to a cancellation fee of up to 100% of that portion of the arrangement.
1) Airline tickets are non-refundable and non-changeable 2) Promo packages with hotels are non-refundable and non-changeable 3) Tickets, entry permits are non-refundable once confirmed.
15. Amendment by the traveler
If, after the booking is placed, you wish to change your travel arrangements in any way, for example your chosen date or accommodation, we will do our utmost to make these changes, but it may not always be possible.
Where it is possible to meet your request, the cost will be recalculated in accordance with any new travel arrangements taking into account the prevailing prices, under occupancy supplements, any cancellation fees, amendment fees or other extra charges payable and a new booking confirmation issued.
There are travel products on this website where amendment fees will be charged on each occasion that the booking is amended. Please read each product “important note”.
You hereby waive any objection you may have to our use of electronic records with Discover, MasterCard, Visa, American Express or banks that issue credit cards should it be necessary for us to respond to a chargeback. You agree that we do business electronically by email, so email is accepted as the form of delivery of the services provided by us, so you agree to accept email as the form of delivery and instruct Discover, MasterCard, Visa, American Express and banks that issue credit cards that email delivery constitutes delivery of services in this transaction.
You agree not to dispute a credit card charge on the basis of services not rendered if we can prove that the Booking Confirmation Order and Service Voucher was sent by email (by providing electronic proof that the Booking Confirmation Order and Service Voucher were sent at a specific date and time as recorded by our system).
You agree that you will not dispute any charge improperly. This includes filing chargebacks claiming fraud if you claim the name of Naturalis Expeditions was not recognized by you.
In the event legal action is necessary to collect money taken away from us through a chargeback or to collect the chargeback fee, you agree to pay our legal expenses if we win the lawsuit.
17. Law and jurisdiction
Any claim or dispute arising from or related to this contract will be governed by Philippines law and the courts of Philippines shall have exclusive jurisdiction over any claim arising out of it.
Terms and conditions updated on the 27th June 2018.