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TERMS AND CONDITIONS

By placing a booking you are offering to purchase a travel product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price. In order to contract with Naturalis Expeditions, Inc. you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. Naturalis Expeditions, Inc. retains the right to refuse any booking for any reason at any time. If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. Naturalis Expeditions, Inc. may use third party suppliers or providers of some services and products and as such acts as agents for those. Any claim or liability resulting from those services or products is the responsibility of the supplier or provider.

Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any travel products which you have booked we will inform you of this as soon as possible and give you the option of reconfirming your booking at the correct price or cancelling it. If we are unable to contact you we will treat the booking as cancelled. If you cancel and you have already paid for the travel products, you will receive a full refund. All travel products are subject to availability and acceptance, at the discretion of our suppliers. In the event a travel product booked by you is not available, we shall suggest you an alternative product or service of similar pricing and quality. If you don't accept our suggested alternative and you have already paid, we will cancel your booking and we will send you the full refund.

Payment can be made either by Bank Transfer or Credit Card with Paypal.

We reserve the right at any time and from time to time to remove, modify or discontinue, temporarily or permanently our travel products (or any part thereof) with or without notice. You agree that Naturalis Expeditions, Inc. shall not be liable to you or to any third party in any way for any modification suspension or discontinuance of the travel products.

These include: unusual, unforeseeable or unavoidable events beyond our control, the consequences of which could not be avoided even if all due care has been exercised including but not limited to war, threat of war, riot, civil disobedience or strife, government action, terrorist activity, natural or industrial disaster, fire, adverse weather conditions, level of water in rivers or floods, closure of airports and may also include industrial dispute involving third parties, technical or maintenance problems or unforeseen operational decisions of air carriers such as changes of schedule. Except where otherwise expressly stated in these booking conditions we regret that we cannot accept liability or pay any compensation where the performance of our contractual obligations is prevented or affected by reason of such events beyond our control.

It is your responsibility to obtain a visa (where required) and other relevant travel document at your own costs. You must be in possession of a valid passport required for entry, departure and travel through each destination point along the itinerary of the tour, (your passport must be valid 6 months after your return date), and be in possession all visas, permits and certificates including vaccination certificates, insurance policies, required for the whole of the journey. Any information or advice given by Naturalis Expeditions, Inc. regarding visas, vaccinations, climate, clothing, baggage, special equipment, etc. is purely advisory, provided as a courtesy and Naturalis Expeditions is not responsible for any errors or omissions as to the information provided.

If you have a problem during your holiday it is of the utmost importance that you immediately bring it to the attention of the relevant person (for example the hotel manager, the tour guide) who will do their best to put things right. If your complaint is not resolved, you should contact our office to advise us of the problem so that we may endeavour to resolve it. However, should a problem remain unresolved, a complaint should be made in writing within 30 days of your return home. We will not accept any liability for claims received after this period.

Luggage and personal belongings are yours and your party's responsibility. Do not leave personal belongings unattended even for a minute, in the vehicles. Naturalis Expeditions, Inc. is not responsible for any loss, theft or damage to baggage or personal belongings during the tour. Please ensure that small items such as mobile phones, purses and wallets are accounted for before the vehicle departs. Naturalis Expeditions, Inc. can not guarantee that once the driver has left you, that they will be able to return items left in the vehicle to you immediately. If an item has been left at the hotel then you can call the hotel and provide them with your home address along with their credit/debit card details so the hotel can arrange for the items to be returned to your home address.

Under no circumstances can Naturalis Expeditions, Inc. be held responsible for weather conditions. Naturalis Expeditions, Inc. accept no responsibility for weather conditions that may affect the delivery and implementation of the itinerary.

Every effort is made to ensure the accuracy of vouchers and other travel documents at time of going to issue, however Naturalis Expeditions, Inc. can not be held responsible for typographical errors, or errors arising from unforeseen circumstances. It is your responsibility to ensure that all of the details on your travel documents are correct and to bring to our attention any error or discrepancy immediately.

It is your responsibility to be at the starting point of tour on time. In the event you miss a planned departure, any extra travel costs incurred are paid by you. Because of the nature of the service, Naturalis Expeditions, Inc. will not be liable if any service leaves or arrives later than its specified time, even if as a result you miss a connecting service. Naturalis Expeditions, Inc. will endeavour to ensure that departure and arrival times are met. If the driver has not turned up within 15 minutes of the agreed time, and the driver has not contacted you to explain his delay, then please contact our hotline/ customer service immediately.

he driver will normally wait up to 60 minutes after your flight has landed before making enquiries with the airline, customs or immigration. After this procedure and if there is no sign of the passenger, the driver will leave the airport. If you are delayed more than 1 hour in customs, immigration, baggage collection or lost luggage please contact our hotline/customer service immediately to ensure that the driver will wait. Please note that if there is a last minute change in timing of the flight or a delay which has not previously been advised, can not refund the cost of the lost transfer service and you will be required to make your own arrangements at arrival.

Naturalis Expeditions, Inc. will not be held responsible if passengers are stopped or held by any government departments, e.g. Police, Customs, Immigrations or any other authorities of the destination country. The tour will continue and no financial or any other kind of responsibility will be accepted by Naturalis Expeditions, Inc

In order to make your booking and ensure that your travel arrangements run smoothly, and in accordance with your requirements, we need to use the information that you provide and pass this onto suppliers. This information may include your name, address, age, passport number and any special needs, disabilities, dietary requirements etc. Our privacy policy can be found here

Any likeness or image of you secured or taken on any of our holidays may be used by Naturalis Expeditions, Inc. for bona fide promotional or marketing purposes, including without limitation promotional materials of any kind such as brochures, slides, video shows or the internet. Any written feedback supplied to Naturalis Expeditions, Inc., may also be used for promotional purposes as detailed above.

We strongly recommend that you do not travel without adequate Travel Insurance for your own protection and peace of mind. It is your responsibility to ensure that you purchase adequate travel insurance for your needs.

Any claim or dispute arising from or related to this contract will be governed by Philippines law and the courts of Philippines shall have exclusive jurisdiction over any claim arising out of it.

 

  • Should you need to cancel your booking, you must immediately advise us via email or in writing. The date on which your notice of cancellation is received by us will determine the cancellation charge applicable.

 

 

  • In addition to the charges shown below many air tickets have no refund value whatsoever and, therefore, airlines may impose 100% cancellation charges.

 

 

  • Depending on the reason for cancellation, you may be able to reclaim these cancellation charges under the terms of any insurance policy you may have.

 

 

Cancellation with more than one weeks notice Cancellation fee equivalent to 5% of the total cost
Cancellation with less than one week notice and no show on tour date 100% cancellation fee - No refund

 

CANCELLATION POLICY FOR TOUR PACKAGES WITH HOTELS:

Cancellation with more than one month notice Cancellation fee equivalent to 5% of the total cost
Cancellation with less than one month notice Cancellation fee equivalent to 35% of the total cost
Cancellation with less than 15 days notice Cancellation fee equivalent to 55% of the total cost
Cancellation with less than 10 days notice Cancellation fee equivalent to 80% of the total cost
Cancellation with less than one week notice and no show on tour date 100% cancellation fee - No refund

 

If, after our confirmation invoice has been issued, you wish to change your travel arrangements in any way, for example your chosen date or accommodation, we will do our utmost to make these changes but it may not always be possible.
Where it is possible to meet your request the total holiday cost will be recalculated in accordance with any new arrangements taking into account the prevailing prices, under occupancy supplements, any cancellation fees, amendment fees or other extra charges payable and a new confirmation invoice issued. Note: Certain travel arrangements (e.g. air Tickets/Low Cost Flights) may not be changeable after a reservation has been made and any alteration request could incur a cancellation charge of up to 100% of that part of the arrangements.
If you have any questions about the Terms of Conditions, please contact us [email protected]